Claims
Your first steps after a loss.
Start with safety, then reach your insurance company through its approved claims channel.
Put safety first
If someone is in immediate danger or needs emergency assistance, call 911. Stay away from unsafe buildings, damaged equipment, and other hazards.
Contact your insurer promptly
Use the claims phone number or secure portal on your policy documents. Follow your insurer's reporting instructions and deadlines. Do not wait for a reply from this website to report an urgent claim.
Keep a record, when safe
Photograph damage, make notes, and keep relevant receipts. Ask your insurer about reasonable temporary steps to prevent further damage and what it needs before permanent repairs begin.
Let Kristi know you need help
After reporting to your insurer, contact Kristi for guidance. Send only your name and a way to reach you; use the insurer's secure channel for claim details and documents.
The email link opens your email app. You must send the message there. Contacting GuardPoint does not report a claim to your insurer or guarantee coverage or a claim outcome.
Further reading: NAIC guidance on navigating a claim.